Moonlight Sculptor: Dark Gamer

1) Operational Policy is the provision of general principles of service operation in order to cope with problem situations that may occur in the service when operating 'Moonlight Sculptor: Dark Gamer Game Service'. The policy contains the standards of the service provided by the company and the contents that users must observe while using the service.

2) You are asked to agree with Operational Policy to use the service and it takes effect immediately after the agreement.

3) The company provides services following Operational Policy. If you do not comply with the policy, you may be restricted in using the service. So please read it carefully.

4) Articles that are not mentioned in Operational Policy may be coordinated based on the Terms of Use, intention of the policy and socially accepted idea and general standards.

5) Operational Policy aims to deliver the best policy for solution of problems with service in the game. The company can modify and apply Operational Policy at any time for a better service and please be informed that the changed policy will be announced at the official website.

2.1 User Rights

 

2.2 User’s Obligations

 

1) The company can help with restoration provided that your account and/or items were lost or their information changed due to company errors (i.e., technical issues), so long as the information and its data can be confirmed.

2) To proceed with restoration, you must submit a request for restoration through 1:1 inquiry within 7 days of first encountering the issue.

3) Restoration may not be possible in the following cases:

• - If 7 days have passed since discovering the issue
• - If the restoration request is submitted through a third-party account
• - If the cause of the issue is found with the member and their negligence and/or failure to understand the contents specified in the Operational Policy or notices
• - If the damage is caused by the member's normal use of the game service and contents
• - If the damage is caused by hacking or financial crime due to the member’s negligence; however, the perpetrator account may be investigated to prevent further damage, and be subject to service restriction and other measures in accordance with the restriction policy
• - If the issue is not found in the game, or if it is difficult to objectively check the record through data
• - If the member withdraws their account using a normal procedure and process
• - If the member loses their account information due to device loss, device initialization, cache/data deletion, etc. while using a guest account without account linking
• - If the reasons for the issue fall under the "Exemption" section specified in the company's Terms of Service for mobile services

4) To ensure a seamless game service, the company may change the service contents (including modifying, changing, or deleting characters, items, and/or content information) for operational or technical balance. Such details will be notified through the game service prior to making the change.

* However, in cases such as fixing critical bugs/errors, applying crucial updates, making negligible changes, or solving server or security issues, notification may follow after the action has been taken. In these cases, a separate restoration will not proceed.

  1. The user must not create a name that matches or resembles the following: The name means any name the user chooses, such as the character name, Guild names, Buddy names, etc. in the game.

• - The name that consists of slanders or demeans a particular race, nationality, ethnicity, religion, sex, person or disability
• - The name that slanders the company, its employees, or its service
• - The name that may confuse other users as employees of the company
• - The name that consists of swear words or excessive slang
• - The name that consists of sexually suggestive or obscene content
• - Antisocial names
• - The name that infringes the trademarks or copyrights of the company or others
• - The name that is considered to sell or buy account/character/item in an unauthorized way
• - The name for a commercial advertisement of a specific subject
• - Any combination of spells and characters that imply contents mentioned in the subsection above

2) The name that implies contents mentioned in the subsection above may be changed or deleted without warning in advance.

3) Take a note of that the name cannot be changed or reset once it is set up except for the case when the name satisfies the contents mentioned in the subsections above.

1) In order to establish a sound online community, the following posts or materials may be deleted, moved, or refused to be posted in the game/official website community without prior notice, and restrictive measures such as service restriction or termination may be taken against users who post such posts.

• - Posts causing discomfort or disgust to other users
• - Posts containing profanity, obscene words and expressions
• - Posts violating public order and morals
• - Posts conflicting with the current law
• - Repetitive/spamming posts
• - Posts defaming/slandering companies and/or individuals
• - Posts based on socio-cultural prejudices such as race, gender, nationality, religious/political conflict, etc.
• - Posts impersonating Game Master or other company employees
• - Posts attempting at cash and/or account transactions
• - Posts violating the Terms of Service, Operational Policy, and other related rules and regulations
• - Posts considered having advertising or commercial purposes
• - Posts containing unauthorized and/or harmful programs or files, or links to such
• - Posts about purposefully entering an undisclosed area, or sharing how to enter such areas
• - Posts that are irrelevant to the nature of the bulletin board, or that hinder the community
• - Posts intentionally interfering with service operation
• - Posts leaking private information of self or others
• - Posts violating copyright or portrait rights of others, or distributing illegal data

Example: For detailed procedures related to copyright, please refer to FAQs.

• - Posts sharing how to exploit the system/bugs, and distributing unauthorized programs

Example: Arbitrarily modifying or browsing the client and distributing the information obtained from it to the public

• - Posts written using illegal programs

Example: Using illegal programs to write that can affect the bulletin board, such as macros

• - Posts distributing malicious codes, or leading up to system failure

Example: Posting website addresses or links that contain inappropriate or unauthorized programs or files

• - Posts spreading false information or causing misunderstanding in the community

Example: Posts that attempt to maliciously devalue the company assets

• - Unverifiable posts

Example: Posts spreading false information or causing confusion in the community

• - Other acts intentionally interfering with normal service operation

Example: Making a false report or claim about another user

2) Restrictions due to online community violations are as follows. 

※ Scope of Writing Restrictions

• - Restriction on all bulletin boards’ writing/comment features
• - Restriction on post recommendation and report features
• - You may still be able to use 1:1 inquiry

※ In the case of causing significant damage to the company or other users, or violation of related laws, etc., the use of the integrated account may be permanently restricted immediately without writing restriction process.

※ User qualifications may be suspended or revoked if you violate the Operational Policy on the official website or in the game.

1) Abuse of a bug / system is an act of creating unfair benefit / profit by using errors intentionally and repeatedly and adversely affecting the system and other users in the game.

• - An act of creating benefit / profit by using the game or service errors and affecting the in-game economic system.
• - An act of using the game or service error to cause huge damages to many other users.
• - An act of using In-game errors and affecting game balance or system.

 

2) You must not intentionally abuse or share bugs or problems of the system with other users. Exploiting a bug causes serious damage not just to individual play, but also to the content and other users. Please report any bugs or problems immediately by contacting Customer Support in the official website.

3) If you exploit or share bugs or problems in the system, you may be restricted from using the service without any warning in advance.

1) Account theft refers to any action where a person accesses another's account without permission and causes harm to that account's information (such as email addresses, account details, characters, items, and in-game currency). This also includes helping with or profiting from such actions.

2) Account theft is a violation of relevant laws, and the company is not responsible for any civil or criminal actions that may be taken against the user. Additionally, if it is confirmed that a person has illegally used another's personal information, all accounts involved in the theft may have their service use restricted.

3) Users must use their own personal information to play the game. Accounts created using a third party's personal information or false information have no legal claim against the company under any circumstances and may be subject to criminal penalties under relevant laws.

4) Any damage that occurs after sharing your account information or password for the purpose of sharing, exchanging, or trading accounts will not be recognized as damage from account theft, and the company will not be able to assist you.

10. Misuser Policy

Please take a note of that when it comes to the acts of the following gameplays causing damage to other users and services, you may be restricted from use of the service and additional penalties may apply for the duplicate cases.

10-1. Cash/In-kind Transactions

1) Any act of trading or attempting to trade in-game items, currency, accounts, characters, items sold at UI shops, event coupons, and etc. with things unavailable in the game.

2) The act of trading through the gifting system such as trading UI shop items and event coupons for other items and in-game currency is also included in cash/in-kind transactions. Transactions in ways permitted by the game system are excluded.

3) Cash/in-kind trading of items, accounts, characters, and etc. in the game is an act that seriously damages the game, and can give a sense of relative deprivation to many users who play fairly. Therefore, users who make cash/in-kind transactions within the game will be temporarily or permanently restricted from using the service depending on the severity of violation of the Operational Policy.

10-2. Cheating in Game

An act of intentionally deceiving other users in the game, causing damage to items or game information that can disrupt the game order and cause unfair damage to other users. Such actions are subject to restriction according to the Operational Policy.

10-3. Illegal Program Use

It refers to an act of adversely affecting the game, destroying the balance, or overloading servers. It is boat rocking and you may be restricted from use of the service if you use, utilize, engage or recommend it to others. In addition, there may be restrictions when the activities involved in creating, providing, and obtaining and moving related items and game money are clearly identified.

10-4. Abusive Chat

You may be restricted from use of the service when posting repetitive posts within a short time in a chat window to bother other users, using words such as swear words, slang words, or giving an unpleasant feeling.

10-5. Incitement to Aleatory Game

It refers to an act of inciting to damage to others by letting uncertain events determine/create profit for the specific parties/individuals. Incitement to Aleatory Game may be restricted based on Operation.

10-6. Operating Disturbance

1) It refers to an act of reporting false contents/information to the company, intentionally hindering the game operation, or intentionally or repeatedly using/sharing undisclosed contents with others. Intentional disruptions can affect other users who need help.

2) The act of impersonating an operator or a company with another user can cause serious damage to the company, so you may be restricted from use of the service even with first attempt.

The company respects the user's own gameplay culture and does not unnecessarily engage in the player's use of the service and the game. However, if the player violates Operational Policy or damages other users, the company tries to resolve the issue immediately.

Table 11-1. (Restrictions on Use of Service)

※ The company may adjust the level of restriction based on the violation and impact it has on the service, as per its Operational Policy and Terms of Service.

If you violate the policy related to Use Restriction more than three times, you may be subject to additional restriction. On the first restriction, the company may adjust the criteria to “more than two times” based on socially accepted idea and general standards to prevent damage and maintain smooth game service.

※ The company may warn and monitor users who are considered to seriously harm the in-game order and balance by continuously disrupting and/or interfering with service operation.

※ In relation to violations of the Operational Policy, the company may internally collect related records (in-game records, screenshots, videos).

※ The warning determines a warning message from the game such as chat restriction, forced game termination and other behavior restrictions.

※ The company will not be responsible for the loss of some contents that require continuous management(lost building information due to termination of the lease contract, deleted mails due to expiration) due to restricted access to the service.

※ ‘Restrictions on Use of Services' means restrictions on use of Moonlight Sculptor – Dark Gamer Services.

※ The Company may collect various numerical information on related items and characters when taking them due to the violation of the Terms of Service and Operational Policy. Also, the accounts that are used to get the items and information may be banned according to Operating Policy.

Example: Cheating, illegal programs, cash transactions, hijacking accounts, etc.

※ The company does not intervene or take action against arguments or scams that may cause damage to items or information in the game as a matter to be solved by individuals.

※ Partial In-game Service Restriction

In the case of a violation of the Operational Policy due to an act subject to service use restrictions, or if an act is considered to adversely affect the game service or others, such as violation of social norms and related laws, the company can place partial in-game service restrictions related to the case after notifying the user in advance until the cause of the issue is resolved; these restrictions are separate from account restrictions.

Example: Temporary restriction on related features such as shops, auction houses, mail transactions, and etc. against accounts involved in acquiring or moving currency, items, and information related to fraud, account hijacking, bug abuse, payment information abuse, general abuse, cash transactions, and etc.

※ If an action is required regarding the Operational Policy, measures such as forced termination of access, temporary service restriction, and etc. may be taken.

Example: Forced termination of access to apply solution to change an inappropriate nickname

Example: Forced termination of access or temporary service restriction to retrieve ill-gotten gains
※ The company may apply sanctions for actions that violate the Terms of Service or relevant laws, even if they are not listed in the Restriction guidelines based on the severity of the violation.

12. Protection of Consultant Rights Policy

1) The following actions are considered a violation of a consultant's human rights and are subject to disciplinary action:
- Submitting a 1:1 inquiry that includes direct or indirect swearing, sexual harassment, or derogatory remarks toward a consultant.
- Submitting a 1:1 inquiry with content unrelated to the consultation or with language that may cause mental distress to the consultant.

2) Any infringement upon a consultant's human rights through 1:1 inquiries may result in sanctions as per our operating policy.

Category	1st	2nd
Violation of Consultant Rights	Send Warning and Restriction of 1:1 Service	Restriction of 1:1 Service

※ Consultations that do not violate our operating policy will be resumed.
※ If a violation of a consultant's human rights is deemed severe, the consultation may be restricted without prior warning.