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[Policy]XLGAMES Moonlight Sculptor: DARKGAMER Operational Policy

2024-07-10 12:00
XLGAMES Moonlight Sculptor: DARKGAMER Operational Policy

1. General Principles

1) Operational Policy is the provision of general principles of service operation in order to cope with problem situations that may occur in the service when operating 'Moonlight Sculptor: Dark Gamer Game Service'. The policy contains the standards of the service provided by the company and the contents that users must observe while using the service.

2) You are asked to agree with Operational Policy to use the service and it takes effect immediately after the agreement.

3) The company provides services following Operational Policy. If you do not comply with the policy, you may be restricted in using the service. So please read it carefully.

4) Articles that are not mentioned in Operational Policy may be coordinated based on the Terms of Use, intention of the policy and socially accepted idea and general standards.

5) Operational Policy aims to deliver the best policy for solution of problems with service in the game. The company can modify and apply Operational Policy at any time for a better service and please be informed that the changed policy will be announced at the official website.


2. User Rights and Obligations

2.1 User Rights

1) You can ask about the problems that happen while using Game Service and get a guidance on how to fix them by contacting Moonlight Sculptor: Dark Gamer Customer Support.

2) ) If you have experienced harassment, abusive behavior / chat, racial slurs or other offensive conduct intended to disrupt your game experience, feel free to report your experience to our Customer Support.
 
2.2 User’s Obligations

1) You should immediately inform the company about the problems found in-game such as bugs or errors in the game system and must not share it with other users in any case. If the issues in-game, bugs and other system error have been exploited to gain benefits without notifying the company, the user's account may be suspended in accordance to the game's Terms of Service and Operational Policy.

2) To use the game service and link accounts, you must provide accurate information upon registration. You may be restricted from using the service if you provide false information, or use information of another individual. In the case of an issue due to the above, user rights cannot be summoned for protection.

3) You may be restricted from using the service if you violate each provision stated in Table 11-1. (Service Restriction)

4) You are solely responsible for your interactions with other users. All users should be familiar with the Operational Policy. In case of the damages or problems that happen due to violation of the policy, please be informed that we may not assist you.


3. The Roles and Responsibilities of Game Master

1) Moonlight Sculptor – Dark Gamer Game Master is committed to help you enjoy seamless game play and in-game fun.

2) Game Master shall respond to your tickets via official channels sincerely. However, please be informed that we will hardly be able to assist you if the tickets or report is made from unofficial pages.

3) Game Master always shall try to handle any server report / ticket as soon as possible. If you encounter any server issues, please contact Game Master immediately via Customer Support.

4) Game Master shall not intervene in disputes between the users in the game. However, in the event of any violation of the Terms and Operational Policy or any violation of the morals of the game, we may intervene in accordance with the Operational Policy.

5) Game Master will never ask you for your personal information such as username and password.


4. Account Management

1) You must manage your own account. You are also primarily responsible for your account. The company may not be able to assist you with problems caused by your neglect or carelessness.

2) If you attempt to share your account with others or trade cash / in-kind of accounts, characters or items in an unauthorized way, you may be restricted from using the service without warning. You are also responsible for the damages that arise from sharing of account information or real money transactions in an unauthorized way.

3) You must not infringe on the personal information of others. These acts violate the Terms of Service and Operational Policy, and at the same time violate related laws and regulations such as the Personal Information Protection Act, and may be subject to criminal actions.

4) The company manages users’ personal information based on the privacy policy and shall not leak it to others without their consent, except when the law of respective countries requires it. Also, if and when cooperation for an investigation is asked from a public institution or the court, such information may be provided.
 

5. Restoration Policy

1) The company can help with restoration provided that your account and/or items were lost or their information changed due to company errors (i.e., technical issues), so long as the information and its data can be confirmed.

2) To proceed with restoration, you must submit a request for restoration through 1:1 inquiry within 7 days of first encountering the issue.

3) Restoration may not be possible in the following cases:
  • - If 7 days have passed since discovering the issue
  • - If the restoration request is submitted through a third-party account
  • - If the cause of the issue is found with the member and their negligence and/or failure to understand the contents specified in the Operational Policy or notices
  • - If the damage is caused by the member's normal use of the game service and contents
  • - If the damage is caused by hacking or financial crime due to the member’s negligence; however, the perpetrator account may be investigated to prevent further damage, and be subject to service restriction and other measures in accordance with the restriction policy
  • - If the issue is not found in the game, or if it is difficult to objectively check the record through data
  • - If the member withdraws their account using a normal procedure and process
  • - If the member loses their account information due to device loss, device initialization, cache/data deletion, etc. while using a guest account without account linking
  • - If the reasons for the issue fall under the "Exemption" section specified in the company's Terms of Service for mobile services

4) To ensure a seamless game service, the company may change the service contents (including modifying, changing, or deleting characters, items, and/or content information) for operational or technical balance. Such details will be notified through the game service prior to making the change.

* However, in cases such as fixing critical bugs/errors, applying crucial updates, making negligible changes, or solving server or security issues, notification may follow after the action has been taken. In these cases, a separate restoration will not proceed.


6. Naming Policy

  1. The user must not create a name that matches or resembles the following: The name means any name the user chooses, such as the character name, Guild names, Buddy names, etc. in the game.

  • - The name that consists of slanders or demeans a particular race, nationality, ethnicity, religion, sex, person or disability
  • - The name that slanders the company, its employees, or its service
  • - The name that may confuse other users as employees of the company
  • - The name that consists of swear words or excessive slang
  • - The name that consists of sexually suggestive or obscene content
  • - Antisocial names
  • - The name that infringes the trademarks or copyrights of the company or others
  • - The name that is considered to sell or buy account/character/item in an unauthorized way
  • - The name for a commercial advertisement of a specific subject
  • - Any combination of spells and characters that imply contents mentioned in the subsection above

2) The name that implies contents mentioned in the subsection above may be changed or deleted without warning in advance.

3) Take a note of that the name cannot be changed or reset once it is set up except for the case when the name satisfies the contents mentioned in the subsections above.

7. Online Community Policy

1) In order to establish a sound online community, the following posts or materials may be deleted, moved, or refused to be posted in the game/official website community without prior notice, and restrictive measures such as service restriction or termination may be taken against users who post such posts.

  • - Posts causing discomfort or disgust to other users
  • - Posts containing profanity, obscene words and expressions
  • - Posts violating public order and morals
  • - Posts conflicting with the current law
  • - Repetitive/spamming posts
  • - Posts defaming/slandering companies and/or individuals
  • - Posts based on socio-cultural prejudices such as race, gender, nationality, religious/political conflict, etc.
  • - Posts impersonating Game Master or other company employees
  • - Posts attempting at cash and/or account transactions
  • - Posts violating the Terms of Service, Operational Policy, and other related rules and regulations
  • - Posts considered having advertising or commercial purposes
  • - Posts containing unauthorized and/or harmful programs or files, or links to such
  • - Posts about purposefully entering an undisclosed area, or sharing how to enter such areas
  • - Posts that are irrelevant to the nature of the bulletin board, or that hinder the community
  • - Posts intentionally interfering with service operation
  • - Posts leaking private information of self or others
  • - Posts violating copyright or portrait rights of others, or distributing illegal data
Example: For detailed procedures related to copyright, please refer to FAQs.
  • - Posts sharing how to exploit the system/bugs, and distributing unauthorized programs
Example: Arbitrarily modifying or browsing the client and distributing the information obtained from it to the public
  • - Posts written using illegal programs
Example: Using illegal programs to write that can affect the bulletin board, such as macros
  • - Posts distributing malicious codes, or leading up to system failure
Example: Posting website addresses or links that contain inappropriate or unauthorized programs or files
  • - Posts spreading false information or causing misunderstanding in the community
Example: Posts that attempt to maliciously devalue the company assets
  • - Unverifiable posts
Example: Posts spreading false information or causing confusion in the community
  • - Other acts intentionally interfering with normal service operation
Example: Making a false report or claim about another user

2) Restrictions due to online community violations are as follows. 

CategoryWarningPhase 1Phase 2Phase 3Phase 4Phase 5
Restriction Details Deletion of Post (Comment) 3-day Writing Restriction 7-day Writing Restriction 30-day Writing Restriction 90-day Writing Restriction Service Suspension

※ Scope of Writing Restrictions
  • - Restriction on all bulletin boards’ writing/comment features
  • - Restriction on post recommendation and report features
  • - You may still be able to use 1:1 inquiry
※ In the case of causing significant damage to the company or other users, or violation of related laws, etc., the use of the integrated account may be permanently restricted immediately without writing restriction process.
※ User qualifications may be suspended or revoked if you violate the Operational Policy on the official website or in the game.


8. Exploit of System / Bug

1) Abuse of a bug / system is an act of creating unfair benefit / profit by using errors intentionally and repeatedly and adversely affecting the system and other users in the game.

  • - An act of creating benefit / profit by using the game or service errors and affecting the in-game economic system.
  • - An act of using the game or service error to cause huge damages to many other users.
  • - An act of using In-game errors and affecting game balance or system.
 
2) You must not intentionally abuse or share bugs or problems of the system with other users. Exploiting a bug causes serious damage not just to individual play, but also to the content and other users. Please report any bugs or problems immediately by contacting Customer Support in the official website.

3) If you exploit or share bugs or problems in the system, you may be restricted from using the service without any warning in advance.


9. Misuser Policy

Please take a note of that when it comes to the acts of the following gameplays causing damage to other users and services, you may be restricted from use of the service and additional penalties may apply for the duplicate cases.

9-1. Cash/In-kind Transactions

1) Any act of trading or attempting to trade in-game items, currency, accounts, characters, items sold at UI shops, event coupons, and etc. with things unavailable in the game.

2) The act of trading through the gifting system such as trading UI shop items and event coupons for other items and in-game currency is also included in cash/in-kind transactions. Transactions in ways permitted by the game system are excluded.

3) Cash/in-kind trading of items, accounts, characters, and etc. in the game is an act that seriously damages the game, and can give a sense of relative deprivation to many users who play fairly. Therefore, users who make cash/in-kind transactions within the game will be temporarily or permanently restricted from using the service depending on the severity of violation of the Operational Policy.

9-2. Cheating in Game

An act of intentionally deceiving other users in the game, causing damage to items or game information that can disrupt the game order and cause unfair damage to other users. Such actions are subject to restriction according to the Operational Policy.

9-3. Illegal Program Use

It refers to an act of adversely affecting the game, destroying the balance, or overloading servers. It is boat rocking and you may be restricted from use of the service if you use, utilize, engage or recommend it to others. In addition, there may be restrictions when the activities involved in creating, providing, and obtaining and moving related items and game money are clearly identified.

9-4. Abusive Chat

You may be restricted from use of the service when posting repetitive posts within a short time in a chat window to bother other users, using words such as swear words, slang words, or giving an unpleasant feeling.

9-5. Incitement to Aleatory Game

It refers to an act of inciting to damage to others by letting uncertain events determine/create profit for the specific parties/individuals. Incitement to Aleatory Game may be restricted based on Operation.

9-6. Operating Disturbance

1) It refers to an act of reporting false contents/information to the company, intentionally hindering the game operation, or intentionally or repeatedly using/sharing undisclosed contents with others. Intentional disruptions can affect other users who need help.

2) The act of impersonating an operator or a company with another user can cause serious damage to the company, so you may be restricted from use of the service even with first attempt.


10. Restriction Policy

The company respects the user's own gameplay culture and does not unnecessarily engage in the player's use of the service and the game. However, if the player violates Operational Policy or damages other users, the company tries to resolve the issue immediately.

Table 11-1. (Restrictions on Use of Service)
CategoryDetails1st2nd3rd
Chat Spamming An act of intentionally uploading same contents repeatedly or uploading immoderate contents in the chat window. Chat block (Muted) For 1 Hour Chat block (Muted) For 5 Hours Chat block (Muted) For 24 Hours
Inappropriate Language All acts of using swearing or foul language/initials/spells that may imply offensive, disgusting, or offensive to the other players. (chat, mail, character name, etc.)In case more than third restriction is demanded, "3-Day" Use Restriction may apply according to Additional Use Restriction Act. Chat block (Muted) For 12 Hours Chat block (Muted) For 24 Hours Chat block (Muted) For 72Hours
A. An act of directly or indirectly insulting or slandering against parents or family members.
B. An act/expression of implying sexual content or sexual humiliation.
C. An act of slandering, ridiculing, or degrading any race, nationality, ethnicity, religion, gender, person or disability.
D. An act/expression/dialogue of infringing or damaging honor of third parties, portrait rights, personal information.
E. An act/expression of causing fear or threatening other users in real life.
F. An act of using expressions or communications prohibited by other policies and causing discomfort or unpleasant feeling to other users.
G. Even the case of using of initials, changing parts or spells, or switching some spells with different characters of the inappropriate words mentioned above.		 Restricted for 7 days Restricted for 15 days Restricted for 30 days
Cheating in Game A. An act of deliberately deceiving other users in the game, causing damage to items or game information
B. Actions Taken: Collecting all profits including ill-gotten items, XP, and in-game currency		 Permanently Restricted
Attempt to Cheat in Game A. An act of attempting to cheat as mentioned above
B. Actions Taken: Collecting all profits including ill-gotten items, XP, and in-game currency		 Restricted for 7 days Restricted for 30 days Permanently Restricted
Cash Transaction Attempt An act of attempting to make cash/in-kind transactions for game accounts, characters, items, and etc., using communication tools provided by the game service Restricted for 3 days Restricted for 7 days Restricted for 30 days
Cash Transaction A. In the case of concluded deals mentioned above.
B. Actions Taken: Collecting all profits including ill-gotten items, and in-game currency		 Restricted for 7 days Restricted for 7 days Permanently Restricted
Inappropriate Name A. Using of names which sound inappropriate in the game culture and cause an offense against public morals.
B. Actions Taken: Changing or deleting the character/guild name after the Temporary Restriction.		 Change or Delete Name and send a Warning Change or Delete Name and Restricted for 3 days Change or Delete Name and Restricted for 15 days
Disrupting Gameplay An act of causing repeated or persistent inconvenience to other users, such as repeating certain actions to interrupt the progress of the game or interfere with normal use of the game Send a Warning Restricted for 7 days Restricted for 30 days
Incitement to Aleatory Game A. An act of inciting to damage to others by letting uncertain events determine/create profit for the specific parties/individuals.
B. Promoting/advertising the act mentioned above.
C. Actions Taken: Collecting all profits including ill-gotten items and in-game money.		 Restricted for 30 days Permanently Restricted
Commercial Promotion An act of repeatedly using commercial games to promote commercial information or information. Restricted for 3 days Restricted for 7 days Restricted for 30 days
Spreading False Information An act of distracting other users by spreading false information that is not officially announced Restricted for 1 day Restricted for 3 days Restricted for 15 days
Exploit A. An act of repeatedly exploiting the game system differently from its intended intentions to gain unfair advantage.
Example: Malicious play that causes deprivation/damage to other players such as match manipulation, hoarding, repetition of rewards/goods, etc.
B. An act of attempting subsection no.1 mentioned above without reporting, or advertising/sharing it with other users.
C. The accounts that are used to gain or involved in the related item or game money.
Example: sharing profit between accounts of the same or similar IP.
D. Actions Taken: Retrieving all related in-game contents(item, currency, etc.) profits.		 Restricted for 7 days Restricted for 15 days Restricted for 30 days
Hijacking Personal Information A. An act of using the service by hijacking someone else’s information or account
B. An act of paying for the game service using someone else’s transaction information		 Permanently Restricted
Use of Illegal Programs A. An act of using malicious illegal software/hardware the company never acknowledges, such as Auto-Hunting Program.
B. An act of using other programs the company never provides, such as Speed Hacks or Damage Hacks.
C. Illegal program dissemination.
D. An act of acquiring or engaging in the movement of ill-gotten items and game money.		 Permanently Restricted
Severe Bug Exploitation A. The case of repeatedly exploiting errors in the game system to gain unfair advantage and seriously affecting game results.
B. An act of attempting subsection no.1 mentioned above without reporting, or advertising/sharing it with other users.
C. The accounts that are used to gain or involved in the related item or game money.
Example: sharing profit between accounts of the same or similar IP.
D. Actions Taken: Retrieving all related in-game contents(item, currency, etc.) profits.		 Permanently Restricted
Minor Bug Exploitation A. The case of randomly exploiting errors in the game system to gain unfair advantage and slightly affecting game results.
B. Same as subsections B, C, D mentioned above in Severe Bug Exploitation.		 Restricted for 7 days Restricted for 15 days Restricted for 30 days
Impersonation A. An act of impersonating company employee, such as Game Master, to harm other users or gain items, etc.
B. Actions Taken: Collecting all profits including related items and game money.		 Permanently Restricted
Abnormal Log-in An act of logging in from a country where the service is unavailable using third party service, or logging in with multiple accounts using the same IP Log-in Temporarily Restricted (To be lifted upon verification)
Disrupting Game Operation An act of intentionally disrupting the normal operation of the game Restricted for 1 day Restricted for 3 days Restricted for 15 days
False Report An act of disrupting the game operation or reporting false facts such as account hijacking. Restricted for 15 days Permanently Restricted
Infringement on rights including intellectual property rights An act of infringing on the rights of others, such as copyrights, trademarks or design rights, or violating related laws. Content Deletion Content Deletion and Restricted for 3 days Content Deletion and Restricted for 7 days

※ Additional Use Restriction Act Application
If you violate the policy related to Use Restriction more than three times, you may be subject to additional restriction. On the first restriction, the company may adjust the criteria to “more than two times” based on socially accepted idea and general standards to prevent damage and maintain smooth game service.
※ The company may warn and monitor users who are considered to seriously harm the in-game order and balance by continuously disrupting and/or interfering with service operation.
※ In relation to violations of the Operational Policy, the company may internally collect related records (in-game records, screenshots, videos).
※ The warning determines a warning message from the game such as chat restriction, forced game termination and other behavior restrictions.
※ The company will not be responsible for the loss of some contents that require continuous management(lost building information due to termination of the lease contract, deleted mails due to expiration) due to restricted access to the service.
※ ‘Restrictions on Use of Services' means restrictions on use of Moonlight Sculptor – Dark Gamer Services.
※ The Company may collect various numerical information on related items and characters when taking them due to the violation of the Terms of Service and Operational Policy. Also, the accounts that are used to get the items and information may be banned according to Operating Policy.
Example: Cheating, illegal programs, cash transactions, hijacking accounts, etc.
※ The company does not intervene or take action against arguments or scams that may cause damage to items or information in the game as a matter to be solved by individuals.
※ Partial In-game Service Restriction
In the case of a violation of the Operational Policy due to an act subject to service use restrictions, or if an act is considered to adversely affect the game service or others, such as violation of social norms and related laws, the company can place partial in-game service restrictions related to the case after notifying the user in advance until the cause of the issue is resolved; these restrictions are separate from account restrictions.
Example: Temporary restriction on related features such as shops, auction houses, mail transactions, and etc. against accounts involved in acquiring or moving currency, items, and information related to fraud, account hijacking, bug abuse, payment information abuse, general abuse, cash transactions, and etc.
※ If an action is required regarding the Operational Policy, measures such as forced termination of access, temporary service restriction, and etc. may be taken.
Example: Forced termination of access to apply solution to change an inappropriate nickname
Example: Forced termination of access or temporary service restriction to retrieve ill-gotten gains
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